Natural Shankh
Return & Exchange Policy
Each Shankh is a natural, sacred, ocean-sourced product. Please read this policy carefully before placing an order.
No Return / No Exchange Policy — Due to the spiritual nature, uniqueness, and hygiene considerations of our products, we do not accept returns or exchanges once an order has been delivered or shipped. All sales are final. No cancellations after dispatch.
About Natural Shankhs
Shankhs are natural products and each piece differs in size, texture, markings, and sound — this is part of their authenticity. A Shankh is considered Khandit only if it is broken into pieces. Natural lines, pores, or ocean marks do not make a Shankh Khandit.
When is a Replacement Applicable?
We will only consider a replacement in the following rare cases:
- Shankh received physically broken or damaged
- Unboxing video required, clearly showing the damage
- Video must be recorded from opening the sealed package
- You received a product different from what you ordered
- Replacement not eligible if delivered product matches the invoice
Important: Claims without an unboxing video will not be accepted under any circumstance.
Reporting Timeline
Replacement Process (If Approved)
What is NOT Considered a Defect
- Natural lines, holes, marks or colour variations
- Minor size differences (nature's creation, not handmade)
- Sound variation in blowing Shankh (varies with every person)
- Change of mind after purchase
- Incorrect product selection by the customer
- Spiritual expectations or personal beliefs about the results
Important Note on Spiritual Products
Shankhs are sacred and energy-sensitive items. Once delivered, they are considered energized and cannot be returned, resold, or exchanged.
Courier & Delivery Responsibility
How This Policy Protects You
Contact for Support (Approved Cases Only)
Please include in your message
- Order ID
- Unboxing Video
- Clear Images (if applicable)
